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Frequently Asked Questions (plus a few asked occasionally!)


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  • Q. Do you offer larger discounts?
  • A. We could, but we'd soon be out of business and therefore unable to help you next year. We strive to offer our customers a quality product, with good service at the right price. We believe that the prices we offer are fair and have not been artificially 'inflated' so huge discounts can be offered. We offer a discount on quantity orders as we can bulk purchase items at a better price from our suppliers, it is this extra purchasing discount that we are happy to pass on to our customers. Unless specified, our brochures and website prices INCLUDE VAT, a fact often overlooked and added on by other retailers.
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  • Q. We're a school/charity, would you give us a better price, or not charge VAT?
  • A. Unfortunately the Inland Revenue, Customs and Excise and our Landlord are not so charitable therefore we cannot offer any more discount than indicated in the price calculators. A school/charity organisation can claim the VAT back from Customs and Excise through your usual processes, we cannot do this on your behalf.
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  • Q. Can I order my items 'on-line'
  • A. When a quantity of items is entered in the 'Calculate Total Cost' box a link is displayed that will open a pop-up box in order to enter your enquiry. This will then be e-mailed to our office.
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  • Q. How do I order my items?
  • A. You can either e-mail your enquiry/order using the e-mail address on the bottom of this page or you can complete the 'Quantity' box in the 'Calculate Total Cost' box, a link is then displayed that will open a pop-up box in order to enter your enquiry. This will then be e-mailed to our office. Please ensure your contact details are included - including a telephone number. If there is any thing we are not sure of we will contact you about it. We can accept payment card details on the website.
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  • Q. Is it safe to send my card details over your website?
  • A. We believe so. The card information is sent via an encrypted section of our website called the SSL (Secure Server Layer). This is denoted by the little gold padlock symbol displayed on your website browser when this form is completed. From our server the form is decoded and e-mailed to our office via a dedicated secure mailbox. Your card is NOT charged on the website.
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  • Q. Can I have an estimate/quote?
  • A. We'll be pleased to supply either an estimate or a quote without obligation. Just e-mail or fax your requirements and we'll work out the price and e-mail it back. To provide a quote we will need to know exactly what we are to do with regard to printing.
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  • Q. How long does it take before I receive my order?
  • A. On average, we try and get orders out within 1-2 weeks. We will always try and accomodate very short lead times and do our best to get things to you when you need them, if we can't then we'll let you know.
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  • Q. How much is the postage?
  • A. This depends on the weight of the order. There is a minimum 7.00 courier charge. See How To Order for further details. We also offer enhanced services (before noon, Saturday delivery, etc.) but there are surcharges for these options.
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  • Q. What are the maximum printing sizes?
  • A.For small order quantities (usually under 200) we use a colour laser print transfer process. Currently the maximum sizes we can print in full colour are 290mmx200mm for white garments and 250mm x 175mm for colour garments. For single colour text or graphics we can print over the full area.
    For large quantities we then consider screen printing which allows a much larger area to be printed.
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  • Q. Is there a restriction on the number of colours in the printed image?
  • A.Transfer prints are printed in full colour on a laser printer. This is fine for white tshirts and photos are better printed in white garments. For colour garments we also print in full colour on a white vinyl. This is not so good for colour photos as the vinyl media is not bright white.
    For screen printing there will be a seperate screen charge for each colour used.
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  • Q. How much is the setup/artwork charge?
  • A. Setup and artwork is, in most cases, not charged. Only complex work involving graphics or logo's or multiple artwork changes per order may incur a small, (15-30) one-off charge to cover the time taken to produce the finished artwork for printing. We do have a scanning charge for photo's and pictures required for printing that we have to manually scan and adjust. Prices are 5.00 (A4 max) for the first picture and 2.50 for each additional picture. There is no charge for pictures sent digitally (cd,memory stick or e-mail).
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  • Q. What format do you want our logo in for printing?
  • A. We usually use CorelDraw Version 14 (PC) for our artwork. Our preferred logo format is eps - text converted to curves. For pictures we prefer a good quality bitmap. Alternatively a high resolution jpg. We have Photoshop and Adobe Illustrator and can usually use these file formats. We are on broadband so a large file is usually OK to send by e-mail. Otherwise send it to us on CD or memory stick to Action Trophies & Tees, Unit 6 Bear Court, Roentgen Road, Basingstoke, RG24 8QT.
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  • Q. Do you send items on credit?
  • A. Sorry, for mail orders we require payment before the goods are despatched. To make this easier, we are able to accept payment from most debit/credit cards - including AmEx - plus cheque and BACS. For Businesses/Schools/clubs etc. that wish to pay by cheque or BACS we will e-mail or fax a proforma invoice. The goods will be despatched upon receipt of cheque or notification of payment.
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